Returns

30 Day Money Back Policy- U.S. Residents Only

    Returns are accepted within 30 days on new, unopened items only. All makeup and liquid products are final sale.
 

     If you wish to return your items, please request a Return Merchandise  Authorization Number (RMA): refunds@lorigashley.com 843-800-0498
    Mon-Fri 9:00 am to 5:00 pm, Sat 10:00 am – 2:00 pm EST.

      If an order needs to be cancelled or changed, please call our Customer   Care Department as soon as possible during business hours. Email   requests for order changes or cancellations will not be considered   valid. If there are any issues with your order, please contact us  within  5 business days for further investigation.
 

     All shipping  costs are non-refundable, and the buyer is responsible  for all shipping  costs incurred with returned merchandise. Any opened  kits are not  eligible for return and are final sale. Please contact us  if you have  any issues with your order. Manufacture defects are  eligible for free  replacement. Any issues caused by user error are not  returnable nor  eligible for free exchange.  Any orders that were  damaged in-transit may  be eligible for a replacement, please contact  us.
 

 Payment Policy

      We currently accept Visa, MasterCard, American Express, Discover Card,   and PayPal. When your debit/credit card is authorized through our   transaction, the payment is processed immediately.
 

 Shipping

    We ship internationally; some restrictions apply.*
 

    Duty Calculator
    Shipping Cost table/calculator
 

      After your order is placed, there is an in-house processing time of  1-2  business days (Monday-Friday) before your items may be shipped from  our  warehouse. Orders placed on Saturday and Sunday will be processed  the  following Monday. Only authorized purchases may be processed and   shipped. (For further information, please see our Shipping Calendar).
 

    Once your order has been sent out for shipping, you will receive an email with your tracking number.
 

      You can track your order directly on USPS.com. Input the appropriate   tracking number into their tracking feature to find out where your  order  is at any given time.
 

 International Policy
 

     All sales  are final for International orders. No returns or refunds.  Any taxes  and duties will NOT be billed at checkout for international  customers.  Arrangement for payment of duty fees and taxes will be the  responsibility  of the customer and can be done through a broker of  their choice.
    Link to Duty Calculator
 

      Countries that require an identification number include: Brazil,  Chile,  China, Ecuador, India, Israel, Peru, Qatar, South Africa, South  Korea,  Taiwan, and Turkey."
 

     INTERNATIONAL ORDERS: Refused packages  will result in  shipping/handling/ processing charges. International  packages will be  assessed international delivery fees. Please be aware  of your countries  customs fees and procedures: your country may charge  you customs/tax  fees. International orders may be delayed due to customs  and local  government laws for imported goods. Rush delivery may be  subject to  availability. Before purchasing, please verify the  customs/tax charges  for your country. We declare the actual value on  your customs form.  Each country has different rates. Please check with  your local post  office before ordering.
 

    Important Additional Return/refund Terms and Conditions:

          All items must be returned in their original packaging along with all   accessories, parts, and instruction manuals/DVD(s) that were shipped   with your original order. All items that are authorized for return are   subject to a 15% restocking fee. Make sure the merchandise is properly   packaged to avoid damage during transit. Email us a tracking number for   your returned package at refunds@lorigashleycom *Any failure to comply   with the above requirements may result in refusal of repair and your   product may end up being filed as a return. .
        Lori G Ashley  Airbrush Makeup assumes no responsibility for  merchandise damaged by  carrier transporting and delivering returned  merchandise. Returns  received with damaged merchandise may be denied  any refund whatsoever  and customer may be held responsible to pay full  value of product. .
         Returns with missing parts, damaged parts, or parts with  intentional  misuse may cause deductions from your refund. Please make  sure all  liquids are securely sealed.
        Any package returned missing an RMA# will be charged a 25% restocking fee.
         RETURNS RECEIVED 14 DAYS AFTER THE RMA ISSUE DATE, WILL BE  CONSIDERED  "EXPIRED" AND SHALL BE SUBJECT TO REFUSAL AND RETURNED TO  SENDER AT  SENDER'S EXPENSE WITHOUT ANY REFUND.
        If an item is returned  as a result of an incorrect address  provided by you, we can reship the  product to the correct address at an  additional cost to you. (Note:  there is a fee charged by the  carrier.).
        If a return does not  meet our guidelines, no refund will be  issued, and the package may be  returned to you at your expense. All  shipping costs are non-refundable,  and the buyer is responsible for all  shipping costs incurred with  returned merchandise.
 

 Refund Policy Details
 

      Refunds  will be processed only after the product is received and  inspected.  Refunds are not issued at the time of RMA# issuance. The  refund process  can take up to 8 weeks to be credited to the credit  card. Any return  missing items or containing damaged items will be  subject to cost  deduction according to the item. We are not responsible  for any error  during transit caused by the shipping carrier.
 Refund Process
 

      Refunds for merchandise returned in accordance with the Lori G Ashley®   return policy shall be processed immediately upon completion of all   procedures and requirements referenced in our Policy statements. All   refunds will be submitted to Lori G Ashley's refund department within 3   weeks of completion of all policies indicated herein. Approved refunds   processed by Lori G Ashley® to the customer are required to be  credited  to the original payment instrument provided (i.e. credit /  debit card on  file), no exceptions can be made. Allow up to 8 business  weeks for  refund to appear on your credit card statement. If you do not  see the  refund amount appear on your statement after 8 business weeks,  please  contact Lori G Ashley® immediately at 843-800-0498 before  calling your  credit card company. Customer must be able to provide  P.O.D. (proof of  delivery) that returned product was actually received  by our returns  facility.
 

 Exchanges
 

     Due to sanitary and health code  guidelines, all makeup is reserved to  its own final sale policy. We do  not issue refunds on opened/used  makeup/cosmetics.
 

     Package  must be returned in its original package or in a plain box.  Make sure  the merchandise is properly packaged to avoid damage during  transit.  Return the package, and email us a tracking number.
 

     All items  must be returned in their original packaging along with all   accessories, parts, items, unopened, that were shipped with your   original order.
 

    Any failure to meet the above guidelines will result in a delay or non-exchange.
 

 Lost/Non-delivered Items
         We are not responsible for any lost, stolen, or damaged  packages during  transit. If you didn’t receive the package, please  check your  neighborhood and contact local post office. If unable to  locate, please  contact us for help with investigation.
 

         Most often, our  delivery carriers (UPS, USPS) have a signature release  waiver on  Standard-Ground shipment, and will leave packages at their  own  discretion (front porch, back door, neighbor, other secure  location,  etc.) Expedited shipments may require a signature depending  upon the  carrier. Delivery tracking information is provided on all  packages. If  you have not received your product, please contact our  Customer Care  Center at 843-800-0498 and will open a claim. Delivery  times cannot  always be guaranteed due to outside forces during its  transit. If the  shipping carrier delays your transit due to the  following, we (and the  shipping carrier) is not responsible: Acts of  God, weather conditions,  environmental or dangerous goods incidents,  perils of the air, public  enemies, public authorities acting with  actual or apparent authority,  application of security regulations  imposed by a government or otherwise  applicable to the shipment, acts  or omissions of customs officials,  authority of law, quarantine, riots,  strikes, work stoppages or  slowdowns, or other labor disputes or  disturbances, civil commotions or  hazards incident to a state of war,  local or national disruptions in  ground or air transportation networks  or systems due to events beyond  the shipping carrier's control,  disruption or failure of communication  and information systems,  disruption or failure of utilities, or any  circumstances beyond the  shipping carrier's control. We are not  responsible for delays due to  "mis-sent" errors on items shipped with  UPS and USPS. In the case of  the above events, you may contact our  Customer Care Center at  843-800-0498 and we will help you out.
 

          A decision made by Lori G Ashley due to loss or damage is contingent   upon carriers "loss / damage" claim investigation which shall be   initiated by
            Customer notification to Lori G Ashley via email/phone
             Cooperating with any pertinent request by a Lori G Ashley  customer  service representative for details regarding the circumstances   surrounding the loss / damage.
            The carrier's (UPS/ USPS/  FedEx / DHL) inquiries to  determine the ultimate disposition of the  merchandise delivered, or  claimed as not delivered, or delivered as  damaged.
            Agree that the carriers decision is final and  unless  appropriate and reasonable arrangements are made to secure the   merchandise upon delivery shall accept carriers claim decision as final   and thereby agree to pay for the merchandise as requested.
 

 Missing Items

          In the rare event that an item is missing from your order, you must   notify customer service within 72 hours. All orders are photographed to   ensure the proper products are shipped out. Please contact our  Customer  Care Center at 843-800-0498. Missing items will be sent out  after an  investigation of the claim.
 

 DOA (Damaged on Arrival)
 

      If damage is determined to be caused by the carrier who shipped the  merchandise, refer to RETURN PERIOD AND SHIPPING TERMS below. Allow up   to 2 weeks after the item is received for condition investigation and  refund.
    Customer must be able to provide P.O.D. (proof of  delivery) that  returned product was actually received by our returns  facility. No  refund is issued without confirmation of:

Product return.

          All merchandise is received as originally delivered in   new/unopened/unused condition and all packaging originally provided. We   MUST be able to verify that the merchandise received is accounted for   and attributable to a specific outgoing order shipment. Send all  returns  via a shipping method that can be tracked (tracking number)  with proof  of delivery confirmation via USPS insurance is recommended.